Conditions for participation in the Ipsos Interactive Services panel

Terms and Conditions for participation in the i-Say Panel

To become a member of the Ipsos i-Say Panel (the "Panel"), the worldwide consumer panel of Ipsos Interactive Services, U.S., LLC ("IIS"/"We"), you need to be a resident of the United States and be 18 years old or over. We offer our members the chance to participate today in the testing and evaluation of tomorrow's services and products. Your voice represents the voice of thousands!

Ipsos Interactive Services, U.S., LLC is a company incorporated and registered as a Delaware limited liability company and having its registered office at:

360 Park Avenue South, Floor 17
New York, NY 10010

Contents

Terms and Conditions for participation in the i-Say Panel (“Terms and Conditions”)

  1. Rules for participants in the surveys of Ipsos Interactive Services (IIS)
  2. Joining the Panel
  3. Use of your personal information
  4. Email policy
  5. Registration of background information
  6. Registration in the Panel using Facebook
  7. How does the Panel work?
  8. Acceptable use and participation
  9. Retention of answers in surveys
  10. Children's privacy
  11. Rewarding you for answering online surveys
  12. Forwarding of registered data
  13. Use of Cookies, Digital Fingerprinting and other information on your computer
  14. Confidentiality notice and limitation of liability
  15. Participation conditions
  16. Withdrawal from the Panel
  17. Jurisdiction

1. Rules for participants in the surveys of Ipsos Interactive Services (IIS)

IIS' surveys use this Panel which is made up of respondents who answer questionnaires on the Internet by accessing the links that IIS sends to the members of the Panel (the “Panelist”/”You”) via e-mail or via phone.

2. Joining the panel

Everybody is free to apply for membership in the Panel. Nevertheless, we reserve the sole right to deny membership, without any requirement to justify such a rejection. In case the registration process is not successfully completed, your personal information will not be retained by us.

Membership is not open to employees of the Ipsos group of companies or members of their immediate family. Membership is limited to one member per household.

3. Use of your personal information

The information you give us will be treated in the strictest confidence and in accordance with all applicable laws, regulations and rules including those relating to privacy and personal data, including the Data Protection Act and the Privacy and Electronic Communications (EC Directive) Regulations (as amended).

As part of this undertaking, we promise that:
  • Other than in relation to this Panel, we will not try to sell you anything or pass your personal information to any third parties for marketing or sales purposes.
  • Your individual responses to surveys will remain confidential, and will only be used grouped with other confidential responses, unless you explicitly consent to your responses to a specific survey, together with your personal information being passed to a client
  • Refusal to answer a particular question will have no consequences with regard to your Membership.
  • You can ask to be removed from the Panel at any time.
  • You are entitled to request correction or deletion of your personal information and the information you provide about your household at any time.
  • You have the right to request a copy of your personal information that we hold at any time.

In some instances, concerning our research, we may ask you to provide certain sensitive personal data, for example revealing your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership or data concerning health or sex life. You do not have to answer these questions and such questions will always include a "prefer not to answer" option. Responses to these questions will remain confidential unless you explicitly and freely consent to your responses to these questions, together with your personal information, being passed to research clients for further in-depth research analysis.

For further information about how we may use your personal information, please see our privacy policy that can be found here: https://www.i-say.com/tabid/36/Footerlinks/PrivacyPolicy/tabid/282/Default.aspx

4. Email policy

As you have voluntarily registered in the Panel, and confirmed your e-mail address, phone number and postal address upon registration, you should not mark emails or other communication received from i-Say as spam or unsolicited communication, and you might be responsible for any resulting damage to IIS.

Due to your mail-box security settings, the survey invitations you receive from us might be directed to your bulk / junk mail or similar folder. To avoid this, please add the questions@i-say.com address to your address book.

5. Registration of background information

With respect to the statistical analyses that IIS delivers to its clients, IIS needs certain demographic and personal information about you, including confidential information, for instance, your income.

Providing IIS with this personal information is a condition for participation in the Panel as it would otherwise not be possible for us to determine whether your participation in any survey would meet such surveys criteria. You hereby consent to IIS registering your data in the Panel database. We may also ask for certain information concerning other members in your household. Please ensure, and you are responsible, that you have any relevant consent of such household members.

The personal data provided about yourself or other members in your household, when taking part in a survey, is transformed into anonymous data, which will be used for statistical purposes only by IIS or its clients, unless, you explicitly consent for us to act otherwise.

During the registration process and during your participation in our research surveys, you agree to provide only true, accurate and complete information and agree to update the Panel account related information that you supplied to ensure it remains up to date and accurate.

6. Registration in the Panel using Facebook

You can also become a member of the Panel in a simplified and enhanced manner by signing-in to your Facebook account using the "I-Say sign up" Facebook application run on the IIS Panel website registration page (the "Application"). The use of this Application will be subject to the Facebook terms and conditions relating to it.

The Application can be accessed on IIS' registration website through the "Login with Facebook" button.

After you click on the login button, you will be presented with an authorization dialog in your browser that provides information about IIS's website and the Facebook user data the IIS website is requesting permission to access and use.

You will be asked for your permission to register in the Application. By doing this, you explicitly allow and consent that IIS can access, store and use your basic profile information held in your Facebook account, meaning your name, e-mail address, gender, birthday and location, ("Your Facebook profile information"), as long as you are a Panelist.

Based on your consent, your Facebook profile information will be transferred and prefilled in the Panel registration form. From time to time, IIS may also use Your Facebook profile information to update the information registered in the Panel.

If you do not agree to IIS accessing this information, then no information will be available to IIS' website or registered in the Panel. Also, if you decide to remove the Application from your Facebook account, IIS will no longer have access to Your Facebook profile information. You can remain a member of the Panel even if you remove the Application from your Facebook account.

Your last Facebook profile information will be stored and used by IIS, as long as you are a Panelist.

You can review the information that is pre-filled in the Panel registration form, through the Application, and then continue the registration process in the Panel by filling in the rest of information within the form.

For further information about how we may use your personal information, please see our privacy policy that can be found here: https://www.i-say.com/tabid/36/Footerlinks/PrivacyPolicy/tabid/282/Default.aspx

7. How does the Panel work?

All Panelists will receive survey invitations by e-mail or by phone from IIS with links leading to surveys. There is no obligation for Panelists to answer surveys. Each survey is only to be answered once. If you decide you are not interested to take part in a specific survey, you can always click on the survey's "no reminders" link at the bottom of the invitation e-mail. This means that you will not receive reminders for that specific survey, but you will still receive other survey invitations. Please do not mark e-mails from i-Say as spam, as per the previous section. IIS is not bound to send surveys to all Panelists for each new survey; nor can IIS guarantee a minimum or a maximum number of surveys per year.

IIS has taken high data safety measures. Still, should any viruses appear in the e-mails sent to you, IIS is not liable for the consequences that such cases may entail and thus no compensation may be claimed from IIS for such reasons.

When the necessary number of Panelists has answered a survey, IIS or its clients have the right to end the survey and not collect further answers.

8. Acceptable use and participation

IIS is dedicated to creating an environment where members can participate safely and respectfully, keeping in mind the views and opinions of other Panelists. While participating in the Panel, you understand that any messages, opinions, information, pictures or any other materials posted by Panelists are the sole responsibility of the person who posted the material. You agree that you will not post or upload any material that:

  • Is illegal. This includes content or any messages that promote or discuss illegal activities or encourages others to commit them.
  • Is abusive, obscene or hateful. This includes language, information or images. Masked swearing (e.g. "f__k") is considered the equivalent of the actual swear word.
  • Is threatening, harassing, libellous or defamatory either between Panelists or directed towards an IIS moderator or other IIS employee.
  • Is inciting hate or violence.
  • Is bigoted, racially, ethnically, sexually or otherwise offensive.
  • Is an inappropriate political or religious message.
  • Is aimed at advertising or marketing any goods or services.
  • Contains viruses, corrupted files, "Trojan Horses" or any other malicious code.
  • Contains your personal information or the personal details of other people.
  • Is owned by or under the copyright of someone else.

It is important to note that IIS does not pre-screen any information posted by Panelists. However, IIS reserves the right to remove any content that is posted via the polls tool or other interactive features we may make available to Panelists.

9. Retention of answers in surveys

Apart from your contact information, IIS will also gather other personal data such as number of household members, number of cars in the household, etc...

You hereby agree to IIS registering - with a view to later using the data registered in the database in order to draw up statistical analyses - the answers you have given to IIS in relation to the surveys. You have the right to abandon answering any survey, or to request to be unsubscribed from the panel.

You are also entitled to require information about the data registered by IIS about you. In addition, you are entitled to require the correction of the data.

The answers provided by you will be rendered anonymous and will be used for statistical purposes only by IIS or its clients.

10. Children's privacy

For any surveys aimed at children, we will always require prior consent from our Panelists that are either a parent or legal guardian, who are legally responsible for the child, before inviting such child to take part in the research.

11. Rewarding you for answering online surveys

Each time you complete a survey before the deadline, you will receive points or another reward upon completion or will be entered a prize draw. The type and size of the reward or of the prize draw may vary per the survey difficulty, length or other similar elements.

Points never expire as long as you continue to be an active member of the Panel and as long as the points program remains in effect. If you request to be unsubscribed from the Panel, you have one (1) month to redeem your bonus points and exchange them for vouchers or gifts. At the end of this period the points account will be automatically deleted.

However, if your membership is terminated your points account will be closed and all points will be forfeited.

12. Forwarding of registered data

In certain very specific cases, such as after you agree to take part in a product test or when you place a gift order or to process the delivery of rewards, IIS will forward your personal information or survey answers to another market research institute, end client or a supplier, as applicable.

Further, in certain cases, and with your explicit consent, IIS may forward your personal information and individual survey answers to another market research institute which is IIS’ business partner, for the following scope: sending you survey invitation by e-mail or by phone with links leading to surveys or using your personal information for prize/gift delivery or prize draws (if the case) related to participation to these market research institutes’ surveys. Nevertheless, such third party will be required to observe the condition that the data can be used only for statistical, research and/or prize/gift delivery/prize draw organisation purposes and bound not to forward or further disclose data such as name, postal address or other personal information that could serve to identify you.

With your explicit consent, when asked in a survey, we may pass your individual survey responses together with your personal information to the client who commissioned the survey. The client will use this information only for the purposes as explained when asking for your explicit consent.

We may also send your information to our sub-contractors who may carry out some of the work we do on our behalf and under our control and responsibility. Some of these sub-contractors may be based outside the European Economic Area; however, where this is the case, they are required to abide by the same data privacy requirements and security arrangements as ourselves.

In case you have become a member of the Panel through a third party supplier, this supplier may be informed that you have become a member of the Panel and may have access to the information you provided during the registration process.

13. Use of Cookies, Digital Fingerprinting and other information on your computer

For statistical purposes, quality control, validation and, more importantly, to prevent us sending you reminders for any on-line survey you have already completed, we may place and store on your computer "cookies". We also automatically capture information about your IP Address, operating system, screen display settings, browser type, use of Flash and Java and to detect whether your computer has a webcam. We use this information to:

  • Ensure that the survey is delivered in a form suited to your device use.
  • Assist in providing support to you should you have difficulty accessing or completing a survey.
  • Anonymised information is also used for research purposes. For example, to determine the percentage of Panelists that use a certain type of browser in a specific country.

We may also use digital fingerprinting technology, also known as "Machine Identification" digital fingerprints, to gather certain information about your computer hardware and software, for example, your IP address, the display settings of your monitor, the type of browser you are using, the type of operating system you are using, etc. This information is sent to our trusted third-party partner who converts it into a unique serial number - the digital "fingerprint" - and determines if it matches previous fingerprints. The data collected in this process and the digital fingerprint created is not tied to any of your personal information, is stored on secured servers, and is used only to help prevent Panelists from completing the same survey many times and for no other purpose.

As part of the online advertising research and internet usage research studies we carry out, we may also read cookies placed when you visit other websites to see if you have visited the website of, or been exposed to certain online advertising placed on websites by of one of our clients, as detailed in the below table.

We also work with carefully selected research partners that involves placing cookies on your machine so that our partners can identify you as one of our Panelists whilst visiting websites to:

  • Present online advertising material to be tested in place of the online advertisement that would normally be presented to you.
  • Present you with a specific survey when you visit a website participating in the research program.
  • Collect information about the websites you visit for our research and looking at what types of websites our Panelists visit compared to other internet users.

You can opt-out of any of the above research activities by changing your “Privacy Options” here.

By agreeing with these Terms and Conditions and willing to become a member of i-Say, you explicitly consent to our cookies policy as set out in our Privacy Policy, authorize IIS to place and use "cookies" on your computer, to use the digital fingerprinting technology upon your computer hardware and software, capture and store information about your IP Address, operating system, screen display settings, browser type, and use of Flash and Java and to detect whether your computer has a webcam attached, so that we can send you invitations to take part in research that requires use of a webcam. You can opt-out of this research activity by changing your “privacy options” here. It is also possible for you to delete "cookies" or to prevent their use by adjusting the browser settings on your computer.

Subject to your prior agreement, we may also install advanced cookies or similar code that can identify tags attached to certain web-sites or on-line advertisements relating to our clients and/or their products. Alternatively, again subject to your prior agreement, scan for and read cookies or code installed by other websites that you may have visited. The information obtained in this way will be used to help us send you surveys that are relevant to you (for example, you may be asked your opinion on ads that you have seen), or for other research into internet usage.

14. Confidentiality notice and limitation of liability

As a research participant, you may be asked to review new concepts, products and packaging that are still in the early stages of development. You may come in contact with, be allowed to see or use or otherwise have access to certain non-public, confidential, proprietary, or trade secret information or material that are the sole and exclusive property of our relevant client, including, without limitation, information with respect to the client products (collectively, "Confidential Information"). You must not copy, print, store, forward or disclose to anyone by any means, the Confidential Information you will have access to, and must not use the Confidential Information for other purpose than the purpose it was disclosed to you.

IIS shall own and retain exclusive ownership of its trademarks, logos, copyrights, any content of its website and other intellectual property rights ("IIS IP"). You may not use or reproduce any of the IIS IP without IIS's prior written consent. Nothing in these Terms and Conditions shall be construed as granting you any license, right, title or interest in any IIS IP, or any patent, trademark, copyright, know-how, or similar right now or hereafter owned or controlled by IIS.

You agree to indemnify, defend and hold harmless IIS and each of its respective officers, partners, clients, managers, employees, agents and attorneys, from and against any and all liabilities, claims, actions, suits, proceedings, judgments, fines, damages, costs, losses and expenses (including reasonable legal fees, court costs and/or settlement costs) arising from or related to: (i) your membership within the Panel, (ii) your participation within research surveys conducted by IIS, (iii) any third party claims, or (iv) any breach by you of these Terms and Conditions.

Any unlawful or disparaging action caused by you during your membership within the Panel and to your participation within research surveys conducted by IIS, that may be considered a violation of criminal and/or civil law shall entitle IIS to seek all remedies in this regard to the full extent permitted by law and in equity. IIS disclaims any warranties, express and implied, related to your membership within the Panel and to your participation within research surveys conducted by IIS and IIS shall have no liability whatsoever (including without limitation liability for any indirect, special, incidental or consequential damages), to you or any third party, for your membership within the Panel and to your participation within research surveys conducted by IIS.

You will release and forever discharge IIS, IIS’s client, each of their affiliated companies, and each of their respective officers, directors, shareholders, employees, and agents from and against all claims, lawsuits, causes of action, demands, losses, liabilities, obligations, judgments, damages, costs and expenses of any kind (including reasonable attorneys’ fees) (“Loses”) arising directly or indirectly out of any injury, death, property damage or other damage sustained or allegedly sustained by you resulting from the distribution, sale, consumption or use of or contact with a product in connection with any product test and evaluation research. This does not apply to any Losses which may be caused by IIS’s client’s or IIS’s gross negligence or any liability by the them under applicable product liability or consumer protection legislation.

15. Participation conditions

IIS reserves the right, at any time, to change the present "Terms and Conditions". We will inform you of any updates via the news section of the Panel members' website.

From time to time, we may contact you by e-mail or phone for account administration purposes, as well as e-mail newsletters or special announcements containing key information related to your Panel membership activity and key Panel updates (“Membership Updates”).

We may also send you email communication about (i) Panel activities, rewards that you may be eligible for through your participation in our surveys, (ii) new Panel engagement campaigns that we have regarding (new) Panel rewards and/or redemption (collectively named “Engagement Updates”). Receiving any of these Engagement Updates is optional and you can separately opt-out from Engagement Updates at any time by using the unsubscribe link provided in those emails.

16. Withdrawal from the Panel

These Terms and Conditions are valid for the present, with a period of notice of ten (10) working days applicable to both parties. You may at any point ask to leave the Panel and stop receiving e-mails or phone messages from IIS and the notice to leave the Panel shall be sent by e-mail to questions@i-say.com. Your account will become inactive in the Panel database.

IIS reserves the right to delete inactive Panelists from the Panel. This means withdrawing a Panelist from the Panel and erasing the respective points account completely, if the Panelist does not respond to any survey for more than three ( 3) months. Please remember that if, for any reason, you are not able to answer to surveys for a longer period, you can inform us by e-mail at questions@i-say.com, to avoid deleting you from the Panel.

IIS also reserves the right to terminate membership in the Panel for any bad behavior, fraudulent use or behavior, or any member that does not abide by the terms and conditions, policies, or survey rules. In the event of termination, panel members will immediately forfeit all Reward Points that have been accrued. Any use of the account by individuals other than the panelist is considered unauthorized use and may be grounds for termination and forfeiture of points.

17. Jurisdiction

These Terms and Conditions are governed by, and interpreted and construed in accordance with, the laws of the State of Illinois without regard to conflicts of law principles that would require the application of any other law. In the event of any dispute arising out of or relating to these Terms and Conditions, exclusive jurisdiction and venue shall be in state and federal courts in the State of Illinois, Cook County, for the purpose of any legal proceeding relating to or arising under these Terms and Conditions.